2020 Accomplishments Brochure

Strong business relationships & collaboration

• 2020 IT Customer Service Survey results of “overall satisfaction” went up to 4.39 from 3.84 in 2019 • Established IT Customer Success team —a new strategic and business relationship function dedicated to proactively partnering with business leaders within an assigned geographical service area • Improved Banner system up-time significantly with implementation of Change Management structure and Pause-Reflect-Click (think before you make a change) • Overachieved on IT Service Level Goal , max goal reaching 98.16% on a max goal of 97% • Partnered with Strategy and achieved maximum performance on the final year of the Digital Front Door Long Term Initiative • Improved availability and reliability of imaging studies , allowing more accurate, timely and responsive care plan, deploying an enterprise PACS imaging system, providing Sofia with improved continuity of care across all Banner venues of care • Partnered with Banner Imaging , implementing a consolidated radiology information system; enabling standardization and sharing of best practices across the organization, resulting in simplified scheduling, release of records and continuity of care • Took over Service Management of the entire imaging fleet and assisted in critical activities to get the PACS system operational

10 CIOConnect | 2020 Year In Review